Effective 07/22/2025
At Josh Bone Automation, we take pride in delivering high-quality automation solutions and internal tools that help businesses streamline operations, save time, and scale with confidence. We believe in fair and transparent policies to ensure a smooth working relationship with all of our clients. Please review our refund and dispute policy below.
1. Scope of This Policy
This policy applies to all services provided by Josh Bone Automation, including:
- Custom automation workflows
- Internal tool development and dashboards
- Integration with third-party systems (e.g., ERP, CRM, SharePoint)
- Monthly retainers and ongoing support services
2. Refund Policy
a. Service-Based Projects
Due to the custom nature of our work, refunds are not offered once project development has begun. However, partial refunds may be considered in limited cases:
- If the project is cancelled before development begins, a refund may be issued minus a 10% administrative fee.
- If the project is significantly delayed due to our fault and no meaningful work has been delivered, a partial refund or service credit may be offered.
b. Monthly Retainers & Subscriptions
- Monthly service fees are non-refundable once the billing cycle has started.
- Clients may cancel future billing cycles with at least 14 days’ written notice before the next billing date.
c. Milestone-Based Projects
- Projects with milestone payments are billed per phase. Once a milestone has been delivered and approved, it is considered final and non-refundable.
- Refunds will not be issued for completed and approved milestones.
3. Filing a Dispute
If you’re not satisfied with our work or have concerns, we encourage you to contact us directly so we can work toward a resolution.
How to Submit a Dispute
Please email us at josh@joshbone.com within 10 business days of project delivery, including:
- Your name and company
- Project or invoice number
- A clear description of the issue
- Any relevant supporting documentation
We will acknowledge your message within 2 business days.
Dispute Resolution Process
- We will investigate your concern and respond with findings within 5–7 business days.
- If the issue is found to be due to an error or oversight on our end, we will offer a correction, service credit, or another form of resolution.
- If we are unable to resolve the issue through communication, we may propose mediation or arbitration as a next step.
4. Exclusions
Refunds or credits will not be issued for:
- Client-side delays, lack of access, or failure to provide necessary information
- Cancellations or changes in business priorities after project approval
- Requests for features or deliverables beyond the original agreed scope
- Dissatisfaction due to third-party system limitations or API changes
5. Changes to This Policy
Josh Bone Automation reserves the right to update this policy at any time. We will notify clients of any significant changes prior to implementation.
Contact Us
Have questions about this policy or need to get in touch?
Josh Bone Automation
Email: josh@joshbone.com
Phone: 289-684-4046
Josh Bone Automation 